BlogPosts from December, 2011

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Google+: The New Video Revolution

 

Despite going up against the behemoth of Facebook, Google+ is showing no signs of giving in. Google+’s latest venture – company pages – expand and enhance social relationships with business stakeholders.  And video is the latest trick up its sleeve.

Whether speaking with customers face-to-face, or touring behind the scenes, there’s no doubt of the benefits of video. Burberry has a custom video to introduce visitors to its Google+ page. Zen Bikes has a tour. And of course, there’s the potential to merge with your YouTube channel and have a feed.

Let’s not forget Hangouts – up to 10 people can drop in and out at any time, chatting with your sales manager, or your marketing officer, or your CEO – the choice is yours. Whether they’re held for customers to showcase a new product, or for retailers to promote partnership working, or for customer service purposes, Hangouts can work for you. Be creative – think outside the box. Got a popular speaker coming up? See if he minds a hangout between speaking slots. Don’t forget to check out the extras either – now you can share documents, draw and doodle and screenshare too.

That’s not to say it’s got everything – e-commerce features are still absent, and the search facility for hangouts excludes business names (you need an exact url). Also, YouTube is currently the only supported video platform.

But we see big things for Google+, especially in video – keep watching!

Get consuming: 12 trends to watch out for in 2012

 

Consumer needs never stay still, and entrepreneurs and businesses need to stay ahead of the game in 2012. We’ve compiled a list of the top 12 consumer trends to keep you on top of your game:

  1. The Chinese economy – and tourism – is booming, and businesses from all sectors will be paying particularly attention to keeping them happy, tailoring specific products and services to their needs and actively marketing to them. Not surprising, seeing as Chinese travellers made over 30million trips overseas in the first half of 2011 alone.
  2. New technologies and apps will see consumers taking control of their health destiny, generally taking more ownership by monitoring and recording their health and making lifestyle changes as necessary.
  3. Bargain hunting has become cool. It’s not just the saving – it’s about the thrill of the chase and the admiration of savvy shopping smarts. Rich or poor, consumers will be looking for the ultimate deal.
  4. Eco awareness will increase. Businesses will look to recycle not some but all their products, and they’ll do so in an environmentally friendly way.
  5. Google and Mastercard are speeding up the march towards a cashless society (although you’ll still need some notes in 2012) with an innovative new system of rewards, offers and payments.
  6. City dwellers will continue to invigorate the markets with their creative and vibrant existence, despite their tendency to be lower-income, with vast global opportunities to tap into when catering to this demographic.
  7. Consumers will continue to become increasingly willing to share information and contribute to campaigns (as long as it’s simple!). The improvements for products and services will be invaluable.
  8. Consumers will like their brands to be human – that is, make mistakes. Companies that embrace the good and the bad feedback, and own up to their mistakes, will win fans (as long as they do something about those mistakes, of course!).
  9. Screens will continue to be big, especially with the explosion of social commerceiPads, smartphones, clouds…expect to see even more interactivity and immersion.
  10. Retro rules – as well as bargain hunting, trading in will be big for savvy consumers.
  11. Boundaries will break. Consumers will expect their brands to push the limits of the norm. Successful brands will break the mould and stir up society.
  12. Point and know – the visual will replace the text form of knowledge. Think QR codes – see something, Want to know more. Point. Know. Search via images instead of words, or through sound.

That’s just 12 consumer trends we know about – and they’re bound to keep us guessing. Let us know if we’ve missed anything out!

Choosing A Name For Your Start-Up Business

 

For a startup, choosing a name requires careful thought. Some names are obvious – Facebook, Twitter. Some take a little thought – Google, for example. How companies go about choosing their names is often a very personal decision, and can come up with some weird but wonderful monikers. If you’re struggling with naming your new creation, here’s how some others arrived at their names:

wireWAX co-founder Dan Garraway came up with the company name after a good old-fashioned brainstorming session.  Writing out every word they liked on a piece of paper, they sat in a café determined not to leave until the decision was made. After an hour of putting together pieces of paper, the magical combination of wireWAX appeared. Connotations of joining, of technology, of old and new sprang to mind – not to mention how easily it rolled off the tongue – and the name stuck. Dan even received a phone call from an impressed domain company who had noticed the new arrival.

OneDrum employed the services of a branding company, who worked with them to establish an identity after research showed that the original name, Quolos, wasn’t working. However, it was founder Jasper Westaway’s suggestion of OneDrum – one beat that the team move to, a single container to store belongings – that came through.

Flubit, an online network for getting discounts on products, was unusual in that the name came before the product. Founder Bertie Stephens had the idea rattling round in his head for years before the product came along. The inception is amusing: during a meeting where Bertie and his partner were pretending to understand various acronyms, they made up their own, ‘flubit’, which the rest of the meeting obediently also pretended to understand. Stephens likes the fact it doesn’t have a preconceived meaning – meaning people can put their own spin on it.

Hailo came from two talented ex-Agency folk, who generously took a deferred payment until the black cab app company took off. Eeve is an amalgamation of events and evenings – perfect for a photo-sharing app with friends, where evenings are when many things happen. Wazoku is derived from the Swahili for ‘good idea’ – encapsulating its mission to harness creativity and ideas in companies – and came from a night in the pub, Google translate and some creative input from friends.

Gloople, the UK’s first social shopping platform, is an amalgamation of ‘glue’ and ‘people’. Co-founder Warren Knight said, ’We wanted to build an ecommerce platform that had the latest social media, social and mobile commerce and internet marketing tools that allowed small businesses to have a big brand experience and could grow their online store to match their clients needs. So we glued them to an easy-to-use ecommerce CMS. As we are using the latest technology for the social integration so it drives traffic back to the online store, we wanted to make it all about the people. ‘Glue + people  = Gloople!’

How did you come up with you company name?

Social Commerce Is The Future In 2012 – Are You On It?

 

We often talk about social commerce in future terms – what’s in development, the ‘next big thing’, how eventually social commerce will hit its stride and we’ll find ourselves smack in the middle of ‘the year of online commerce.’ And like any savvy person who thinks the best is yet to come, we might hold off on fully embracing the potential of ecommerce, and wait to create and build that all-important first online store, convinced that the next social media development will be the time to strike.

Well, here at Gloople we say the time to strike is now. Make no mistake, this is the year of social commerce, ecommerce, f-commerce – however you think of it – and so are many, many years to come. Don’t think in terms of years when thinking about social commerce. Think decades – think centuries. Think – time to get started.

Time to start building that online store. After all, it’s predicted that sales from social commerce will reach $30billion worldwide by 2015. And social sharing will be at the heart of that. Your customers have discovered how easily and seamlessly social media lends itself to social shopping – in less time than it takes to think about a purchase, they can ask your friends, colleagues and family what they think. They can create and share exclusive discounts through GroupBuy, and they can rate, review and recommend their favourite purchases.  Are those your products they’re purchasing?

Are you up to speed? Now is the time to research your target market(s), if you haven’t done so already. Who are your most profitable customers? Who convinces people to make purchases and share discounts? Is it the ones with 500 Facebook friends…or those with a few, close, trusted ones? Until you research, you don’t know, and if you don’t know, then you can’t capitalise on your knowledge. And capitalise you will, when you think that 90% of buyers trust recommendations from those they know, and 80% spend more money online as a result of a recommendation.

Time to bring social media to your online store. Facebook is a great place to start your social media journey, with 100m users regularly sharing their latest purchase and pushing reviews to their networks. Add a Like button and watch your business grow.

It’s clear your customers are reaping the rewards of social sharing in the world of ecommerce – but are you?